Professional Experience & Core Competencies
IT Infrastructure Leadership
With over 5 years of hands-on experience managing hybrid IT environments, I specialize in Azure cloud operations, Microsoft 365 administration, and enterprise-level infrastructure deployments. Currently serving as Helpdesk Administrator at SourceMash Technologies, I've successfully led complete office infrastructure setups including network architecture, firewall configuration, and endpoint security for 200+ devices.
My expertise spans Azure AD management, Intune-based device provisioning, hybrid identity solutions, and cross-functional collaboration with cybersecurity, CRM, and Power BI teams. I've automated patch deployment workflows using PowerShell, optimized network performance across VPN and SD-WAN connections, and delivered comprehensive technical documentation that improved operational efficiency.
Quick Facts
- Location: Mohali, Punjab, India
- Email: [email protected]
- Phone: 6280387811
- Education: Bachelor of Computer Applications (2025)
- Languages: English, Hindi, Punjabi
Cloud & Identity Management
Azure AD, Microsoft 365, SharePoint migration, hybrid connectivity, and endpoint protection policies
Infrastructure & Networking
Windows Server (DNS, DHCP, IIS), network design, firewall configuration, VPN, SD-WAN optimization
Security & Compliance
Intune device management, Defender policies, secure access management, cybersecurity collaboration
Automation & Optimization
PowerShell scripting, Azure automation, patch deployment workflows, performance monitoring
Career Highlights
1
SourceMash Technologies PVT. LTD. — Helpdesk Administrator
June 2021 – Present
- Led comprehensive IT infrastructure setup for new office including network, firewall, switches, Wi-Fi, and CCTV systems
- Managed Azure AD, Microsoft 365, and SharePoint migration with endpoint protection policies
- Provisioned and configured 200+ devices using Intune-based management and hybrid identity solutions
- Collaborated with Cybersecurity, CRM, and Power BI teams for secure access management and compliance
- Deployed Windows Server roles (DNS, DHCP, IIS) for enterprise-level infrastructure support
- Automated patch deployment using PowerShell and Azure automation scripts, reducing manual effort by 40%
- Optimized network performance across VPN and SD-WAN connections for remote offices
2
Win IT Technologies PVT. LTD. — IT Engineer
January 2019 – May 2021
- Assembled and troubleshot computer and network devices across the organization
- Provided hardware support for HPE Servers including OS installation and RAID storage configuration
- Configured NAS and network share drives for centralized data management
- Managed N computing network infrastructure and peripheral device installation
- Installed and maintained software applications with comprehensive troubleshooting support
Technical Skills & Certifications
Core Technologies
- Microsoft Azure (Azure AD, Intune, Automation)
- Windows Server 2012R2, 2016, 2019
- Exchange Server 2016 & Office 365
- CCNA Networking Skills
- Hardware & Software Support
- Network Troubleshooting & Optimization
Professional Strengths
- Punctual and determined work ethic
- Fast learner with strong technical aptitude
- Excellent communication and collaboration skills
- Confident problem-solver under pressure
- Detail-oriented with focus on documentation
Education
Bachelor of Computer Applications — Expected 2025
Senior Secondary (Arts) — G.N.Kh. Sr. Sec. School, CGPA: 6.2 (2017)
Secondary Standard — G.N.Kh. Sr. Sec. School, CGPA: 7.4 (2015)
Professional Reference
Avinash Shah
Technical Helpdesk Administrator
SourceMash Technologies
+91-99882-08996
Technical Helpdesk Administrator
SourceMash Technologies
+91-99882-08996